In March of 2020, Wexford County Central Dispatch moved into a new state of the art 911 Communications Center located in Cadillac, the communications center is staffed 24/7 365 days a year with 2 dispatchers on duty at all times. Wexford County Central Dispatch provides fire, police and medical dispatching services for all Wexford County emergency service agencies. We replaced our legacy analog phone system with an IP based system that brings enhanced redundancy and survivability in support of Next Generation 911 concepts, including Text to 911. We also replaced antiquated radio consoles with new Zetron Max dispatch positions, using the Michigan Public Safety Communication System (MPSCS), and all agencies have switched to 800MHz radio and paging devices within Wexford County.

In addition to dispatching for all Wexford County Emergency Agencies, dispatchers at Wexford Communications perform dispatch services for multiple public works agencies including: Wexford County Road Commission, Cadillac Street Department, Cadillac Utilities and Lake Mitchell Sewer Authority. Dispatchers also enter, hold and maintain all Wexford County Court paperwork like Warrants, Probations Orders, and PPO’s just to name a few.

Dispatchers are responsible for receiving and prioritizing emergency and non-emergency telephone calls, dispatching fire and medical resources, performing Emergency Medical Dispatch (EMD) and managing radio communications.